The submit RocketRez revolutionises guest communication for tours and attractions with Relay appeared first on TD (Journey Each day Media) Travel Daily Media.
Canadian excursions and points of interest platform developer RocketRez is slated to launch a brand new communication automation platform on Tuesday, twelfth November.
Named Relay, the platform is designed to revolutionise how points of interest work together with company.
RocketRez Relay will allow attraction operators to automate and personalise visitor communication at each stage of the visitor journey, from reserving confirmations to real-time updates and even post-activity suggestions requests, utilizing workflows administered from a central console and messages delivered by SMS.
This highly effective instrument enhances visitor satisfaction, will increase income by focused upsell alternatives, and reduces operational overhead by automating routine communication duties.
A have to simplify communication
RocketRez CEO John Pendergrast believes that Relay serves a right away want in simplifying communication for excursions and points of interest, but in addition represents a step ahead towards a longer-term imaginative and prescient.
Pendergast mentioned: “Right this moment’s Relay is all about simplifying communications, however that’s only the start. We need to concentrate on making communication between company and points of interest operators extra seamless, however as we launch extra options, you’ll see that our broader purpose is way greater.”
He defined that he and his workforce are additionally taking a look at insights to assist operators perceive their information higher to be able to make knowledgeable choices.
The brand new platform’s key options
Among the many options constructed into Relay are:
- Automated Messaging Workflows that permit operators to tailor each message to suit the visitor’s journey, making certain they really feel engaged and knowledgeable from the second they e book till they depart;
- AI-Powered Workflow Builder that intelligently analyses your web site for key
- data, creating customised messaging sequences that suit your operations to save lots of time and guarantee each visitor receives the precise message on the proper second;
- Actual-Time Updates that permit an attraction’s worker to ship company a direct
- message by SMS at any level within the journey; and
- Focused Upsell Alternatives to permit points of interest to drive further income with personalised gives for eating, merchandise, membership upgrades, and extra.
The submit RocketRez revolutionises guest communication for tours and attractions with Relay appeared first on Travel Daily Media.
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